| Issue |
Resolution |
|---|---|
| The Agilent OpenLab CopyTo Client or Agilent OpenLab CopyTo Server service has crashed |
The service should automatically restart. |
| Network issue between client/AIC and server |
Centralized printing requests will be buffered on the client and will be automatically re-transmitted to the server as soon as the network is back. |
| Network issue between server and print folder |
Centralized printing requests will be buffered on the server. The files will be automatically copied to the print folder as soon as the network is back. |
|
Network issue between workstation and print folder | Centralized printing requests will be buffered on the workstation. The files will be automatically copied to the print folder as soon as the network is back. |
| Server is down |
Centralized printing requests will be buffered on the client and will automatically be re-transmitted to the server as soon as the network is back. |
| Print folder cache full |
Check print folder access. Consider increasing the cache size (see Prepare Centralized Printing in the installation guide). |
| Print folders are not accessible due to insufficient permissions |
Check that the domain user logged into the Agilent OpenLab CopyTo Server service is a local administrator and has permissions to write into the print folders. |
| Reports are stuck in print folders |
Check that the third party software being used to access print folders for printing is functioning correctly. Check that there are no printer errors. |