Troubleshooting

Whenever a custom calculation is not calculated as expected, check for a solution from the following list. If it does not help, contact your support representative.

Error

Actions

Button to launch the Custom Calculation Editor does not appear

  • Check if the connected user has the privilege Data Processing > Launch Custom Calculation Editor. Privileges are configured in the Control Panel.

No Custom Calculation results appear

  • Ensure that all injections of a result set have been reprocessed or re-quantified together. Custom Calculation are not executed after partial reprocessing, re-quantifying or after manual operations (manual integration, manual identification, manual enabling or disabling of points in calibration curve).

  • Ensure that the formulas for the required results are visible (check box Visible selected in the Custom Calculation Editor).

  • Check the CC file syntax.

  • Ensure that all injections have been processed successfully (at least no error and no Custom Calculation warning).

One particular Custom Calculation result does not appear in Data Analysis

  • Check if the scope is correct.

  • Check if you are using the correct Custom Calculation file. With an embedded Custom Calculation file, check the version of the embedded file.

  • Ensure that the formula for the required result is visible (check box Visible is selected in the Custom Calculation Editor).

An empty Custom Calculation result appears

  • Check if the type is correct.

  • Check in the processing warnings that another process does not prevent computing the Custom Calculation.

  • Check that compound names in the constants file match the compound names in the compound table (Data Analysis processing method).

  • Check the constant names in the constants file match the name in the formulas.

  • Check that you did not use special characters (if you need to have special characters, use Microsoft Excel to generate the constant file in order to minimize encoding issues).

  • With "ByName" or "ByIndex" functions, check that names and indexes are correct and exist.

  • With aggregates (sum, average, etc) check that all the elements of the list have a value. For example in the formula Sum("Compound_Amount",CurrentInjection.AllIdentifiedPeaks), check that all identified peaks have an amount.

The Custom Calculation formula is underlined with a red wavy line

  • There is a syntax error in your formula. Check the file to get details.