Troubleshooting

Whenever a custom calculation is not calculated as expected, check for a solution from the following list. If it does not help, contact your support representative.

Error	Actions
Button to launch the Custom Calculation Editor does not appear	Check if the connected user has the privilege Data Processing > Launch Custom Calculation Editor . Privileges are configured in the Control Panel.
No Custom Calculation results appear	Ensure that all injections of a result set have been reprocessed or re-quantified together. Custom Calculation are not executed after partial reprocessing, re-quantifying or after manual operations (manual integration, manual identification, manual enabling or disabling of points in calibration curve). Ensure that the formulas for the required results are visible (check box Visible selected in the Custom Calculation Editor). Check the CC file syntax. Ensure that all injections have been processed successfully (at least no error and no Custom Calculation warning).
One particular Custom Calculation result does not appear in Data Analysis	Check if the scope is correct. Check if you are using the correct Custom Calculation file. With an embedded Custom Calculation file, check the version of the embedded file. Ensure that the formula for the required result is visible (check box Visible is selected in the Custom Calculation Editor).
An empty Custom Calculation result appears	Check if the type is correct. Check in the processing warnings that another process does not prevent computing the Custom Calculation. Check that compound names in the constants file match the compound names in the compound table (Data Analysis processing method). Check the constant names in the constants file match the name in the formulas. Check that you did not use special characters (if you need to have special characters, use Microsoft Excel to generate the constant file in order to minimize encoding issues). With "ByName" or "ByIndex" functions, check that names and indexes are correct and exist. With aggregates (sum, average, etc) check that all the elements of the list have a value. For example in the formula Sum("Compound_Amount",CurrentInjection.AllIdentifiedPeaks), check that all identified peaks have an amount.
The Custom Calculation formula is underlined with a red wavy line	There is a syntax error in your formula. Check the file to get details.