Loss of communication with LC stack after successful communication established

Probable Cause

  • LAN connection to the instrument is not working properly.

  • CAN connection from the fraction collector to the MS is not working properly when mass-based fraction collection is enabled in instrument configuration.

Suggested Actions

  • Ensure proper LAN connection to the instrument.

  • Ensure CAN connections from MS and fraction collector are firmly connected.

  • If this error continues to occur, copy this error on the screen and contact Agilent for more help.